According to our Returns & Exchanges, only fashion items, excluding Swimwear, Innerwear, Legwear, Shapewear and Underwear are eligible for exchanging for size or colour options, and return request must be made by submitting a request form ticket within 14 days after order delivered. After we receive your returned package, we will require up to 20 business days to process and handle the return to then dispatch your newly required size or colour of your item. If we cannot meet your request, i.e. specific size or color is out of stock, item value will be refunded in the form of store credit.