Below is a guide on how to track your parcel and what to expect during transit.
1) How will I know when my order has been shipped?
As soon as your order dispatched from warehouse, you will receive an email titled “Shipment Notification - Your Order # Has Been Dispatched!”. This email includes a unique tracking number and tracking link. Depending on the courier service, please note that some of the tracking links may not show updates until the parcel has reached destination and scanned by the delivery party.
2) How do I check the latest status of my delivery?
You can view the most up-to-date information by clicking the tracking number/ tracking link provided in your shipment dispatch email. It contains an embedded link that will take you directly to the courier’s tracking page.
Please note that if the parcel has dispatched from warehouse but not yet reached the destination, for example, still in flights or transit hub, depending on the courier service, some of the tracking links may not show updates before the parcel landed at destination. Please be assured that the parcel is already dispatched and still on the way to destination. You may check again the tracking link for status updates after several working days.
3) What should I do while my parcel is in transit?
We recommend checking your order tracking status from time to time. If you require specific assistance with delivery arrangements or status updates, you may contact the delivery courier directly once the parcel reached destination and you may quote the courier your shipment tracking number for reference.
Please note that...
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Shipping Estimated Timeframes: Actual delivery time vary by location, please note that the estimated transit time quoted is for reference only. While couriers would try best effort to achieve the estimated delivery time, it is not a guaranteed delivery time.
For more details, please refer to the Shipping & Delivery page of your specific country’s website for estimated timeframes.
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Potential Unforeseen Factors Affecting Actual Delivery: Please note that estimated shipping timeframes are for reference only. Actual delivery times may be affected by unforeseen circumstances such as customs clearance, extreme weather etc.
- Transit Progress & Updates: It is common to see no or minimal tracking updates while a parcel is in flight or awaiting a flight schedule. Depending on the courier, the tracking page may occasionally appear empty or show a temporary error until the parcel arrives at a major transit hub or the destination country.
When to Contact Us?
If your order tracking status remains unchanged for 7 consecutive days after receiving your Shipment Dispatch Notification email, please contact us via AI chat support or submit a ticket here. Our dedicated team will check the status and follow up with you via emails within 1-2 business days.