General

Social Media & Marketing Campaigns

• I am a student, what offer can I get for shopping on STYLEVANA?
• I am an influencer, where should I sign up to promote STYLEVANA?
• I received an item labeled "Duty Free". What does this mean?
• I received an item labeled “Sample” or “Not for Sale”. What does this mean?
• What are the genuine Social Media Account(s)?

Product Information

• Are STYLEVANA fashion items all imported from Korea?
• Do you sell authentic and genuine beauty products?
• How can I check the manufacture date or expiry date of the Korean beauty items?
• How can I get a list of ingredients for beauty items?
• How do I know if a product is in stock?

Returns

• Do I need to send the item back to your Hong Kong warehouse for a return or exchange at my own cost?
• Do you offer refunds if I have allergic reactions to your beauty or skin care products?
• How do I return my order?
• What is STYLEVANA’s return and exchange policy?

Shipping and Delivery

• An item is missing from my package. Where is it?
• How do I track my orders?
• How long will it take to receive my order?
• How much is the shipping?
• What couriers will be used to ship my order?
• What happens to my order if it cannot be delivered and is returned to STYLEVANA?

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Payment

• I made a payment but I haven’t received any email confirmation. What to do now?
• What types of payment methods may I use at STYLEVANA?
• Why does my order status show ‘Payment Pending’?

Shopping & Ordering

• Do you offer product samples?
• I reached out via email and ticket system, but I haven’t received a response in over 2 business days. What now?
• I have received order confirmation email but no further emails. What to do now?
• When will my order items be available?
• Can I cancel my order if I change my mind?
• I entered a wrong address, can I change my delivery address before or after my package is dispatched?

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