Social Media & Marketing Campaigns
- I am a student, what offer can I get for shopping on Stylevana?
- I am an influencer, where should I sign up to promote Stylevana?
- I received an item labeled "Duty Free". What does this mean?
- I received an item labeled “Sample” or “Not for Sale”. What does this mean?
- What's the genuine Social Media Account(s)?
Product Information
- Are Stylevana fashion items all imported from Korea?
- Do you sell authentic and genuine beauty products?
- How can I check the manufacture date or expiry date of the Korean beauty items?
- How can I get a list of ingredients for beauty items?
- How do I know if a product is in stock?
- How to choose my size?
Returns
Shipping and Delivery
- An item is missing from my package. Where is it?
- How do I track my orders?
- How long will it take to receive my order?
- How much is the shipping?
- What couriers will be used to ship my order?
- What happens to my order if it cannot be delivered and is returned to Stylevana?
Payment
Shopping & Ordering
- Do you offer product samples?
- I reached out via email and ticket system but I haven’t received a response in over 2 business days. What now?
- I have received order confirmation email but no further emails. What to do now?
- When will my order items be available?
- Can I cancel my order if I changed my mind?
- I entered a wrong address, can I change my delivery address before or after my package is dispatched?