Sometimes the products in your order may be split into two or more shipments. Please kindly check your email or ‘My Account’ for any additional tracking information. If you find no additional tracking information available and your item is indeed missing, please reach out to Customer Service Support through submitting a ticket with order number, missing item name and package photos for our team for further investigation. To ensure your order arrives safely, you may consider purchasing our insured shipping service. STYLEVANA will cover the full value of the lost item during transit with the courier company’s confirmation. Please refer to the Shipping & Delivery page* for more details.
*Please be reminded to choose the region after you are redirected to the page.