If you are not available to receive the order, our courier will contact you to try to arrange a re-delivery at a suitable time. If our courier partners are unable to reach you after multiple attempts, your package will be returned back to our Hong Kong warehouse. In the case of any return shipments from our courier partners, the STYLEVANA team regards such parcels as undeliverable parcels. In these circumstances, we will notify customers via email to confirm the package arrangement, i.e. order refund or reshipment. Either options of order refund or reshipment would incur handling fees, reshipment fees or additional return shipping fees that are borne by the customers to pay for, before any arrangement is further processed.