This rarely happens, but to ensure the best shopping experience for our customers, you may consider purchasing our insured shipping service. STYLEVANA will cover in full value of the damaged and lost item during transit with the courier company’s confirmation. Please refer to the Shipping & Delivery page* for more details. Should you have inquiries about claiming damaged or lost goods, you can contact our Customer Service Support with the order number, item name and photos of the package or damaged goods. The STYLEVANA team will further investigate with the courier company and get back to you as soon as possible.
*Please be reminded to choose the region after you are redirected to the page.